tag:blogger.com,1999:blog-5399349933849902936.post4856329424063209247..comments2024-03-11T22:50:32.980-07:00Comments on Value Creating Service Systems: Outcome-based Contracts are NOT the same as solutioningAnonymoushttp://www.blogger.com/profile/08253400460544569556noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-5399349933849902936.post-86749296134464001942017-05-12T04:06:57.966-07:002017-05-12T04:06:57.966-07:00Great post you shared, you have now become top of ...<br />Great post you shared, you have now become top of my list. You were unknown to me before but have found your content to be fantastic.<br /><br />So great work for informing us of the possibilities and following a certain path.<br /><br />I really appreciate your hard work an giving us some information and inspiring others to follow.<br /><br />Thanks so much.<br /><br />I hope for more post in the future.<br /><br /><br /><br /><a href="http://www.24x7direct.com.au/" rel="nofollow">http://www.24x7direct.com.au/</a><br />Hillhttps://www.blogger.com/profile/18368099545751776581noreply@blogger.comtag:blogger.com,1999:blog-5399349933849902936.post-1922263068057862302013-08-11T10:48:03.474-07:002013-08-11T10:48:03.474-07:00the content in your site is really helpful. I am d...the content in your site is really helpful. I am definitely going to use it. trafficchallan.co.inRachana Nagalhttps://www.blogger.com/profile/09005915887286558698noreply@blogger.comtag:blogger.com,1999:blog-5399349933849902936.post-80147433775949104402012-02-21T10:45:39.986-08:002012-02-21T10:45:39.986-08:00With 'solutioning' or push-type service de...With 'solutioning' or push-type service delivery, the assumed passive role of the customer makes it very easy to ignore the customer's real needs cf. lots of material from John Seddon and others. The assumption of co-creation means the supplier actually has an active interest in real user needs. Also avoids the costs of failure demand.BrianSJhttps://www.blogger.com/profile/03613916574661223679noreply@blogger.comtag:blogger.com,1999:blog-5399349933849902936.post-62446563635835372372012-01-11T19:08:47.586-08:002012-01-11T19:08:47.586-08:00Hello Sanchez
Tks for the feedback. The differenc...Hello Sanchez<br /><br />Tks for the feedback. The difference between outcomes and outputs/performance is addressed in this blog in another post at<br /><br />http://value-basedservicesystem.blogspot.com/2010/03/outcomes-competitive-advantage-and.html<br /><br />and the following papers:<br /><br />http://www.aimresearch.org/uploads/File/Working%20Papers/valueB2Bservice_5_1_2.pdf<br /><br />http://www.aimresearch.org/uploads/File/Publications/Executive%20Briefings%202/Outcome_based_contracting.pdf<br /><br />Ng, Irene C.L., Roger Maull and Nick Yip, (2009) “Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry”, European Management Journal, Vol. 27, No. 6, pp377-387<br /><br />outcomes are usually a consequence of use. <br /><br />The apple iPhone for example, only achieve outcomes when co-creating use value with the customer. it is a platform for a solution. the outcome is a phone call, which, at use, must include the customer in co-creating that value. for more on value co-creation, also extensively written about from an SDLogic perspective and in this blog, is at <br /><br />http://value-basedservicesystem.blogspot.com/2010/01/value-co-creation.html<br /><br />Outputs are defined as outputs from performance or activities. They are defined differently and are often a result of linear or sequential activities or processes (e.g. supply chain performance). Hope this clarifies.<br /><br />IreneAnonymoushttps://www.blogger.com/profile/08253400460544569556noreply@blogger.comtag:blogger.com,1999:blog-5399349933849902936.post-59625965511322846802012-01-11T18:00:54.765-08:002012-01-11T18:00:54.765-08:00Professor Ng,
Your post looks very interesting an...Professor Ng,<br /><br />Your post looks very interesting and I will devote more time to reading it but wanted to provide some quick feedback.<br /><br />Whoever described "outcome-based contracts" being defined by "flying hours, power by the hour, availability etc." was wrong. These types of metrics are not outcomes. Instead, they are outputs. Outputs can be a means to enable outcomes.<br /><br />Outcomes are focused on enabling people, teams, communities, organizations, and/or enterprises to be more effective and/or efficient. The achievement of these outcomes are defined by key performance indicators (KPI).<br /><br />Lastly, in terms of this quick feedback, solutions are not defined by the degree of customer engagement and collaboration. Solutions do enable the achievement of repetitive process outcomes; they solve problems. A solution's development, depending on the solution's objectives, scope, and functionality, may involve collaboration with the customer but as far as the definition of a solution, that is not a pre-requisite or defining characteristic.<br /><br />A great example of a consumer multimedia solution, now being increasingly adopted as an enterprise solution that did not involve collaboration with the customer, is Apple's iPhone.<br /><br />More to follow ....Sanchezjbhttp://withintheslipstream.blogspot.comnoreply@blogger.com